Giggle Threads Return/Refund Policy
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
- Return request has to be made WITHIN 7 CALENDER DAYS of delivery.
- Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Customers are responsible for sending merchandises back to us.
- The package has to be mailed back to us with the tracking number. We are not responsible for lost or non-trackable packages.
- Shipping charge is not refundable.
- In the unlikely event that your order arrives damaged, you need to Email Us with a photo image of the damage, if possible. You must Email Us if any damaged items in your shipment within 48 hours of receiving your order.
- Giggle Threads is NOT responsible for any shipping & handling costs that may incur on all returns and/or refunds.
- If you believe you received an item in error or a defective item, please Email Us firstname.lastname@example.org so that we can assist you.
- If we get returned packages, we WILL NOT resend them unless postage is paid for by customer again. We are NOT reliable for lost packages due to incorrect shipping addresses.
- We are NOT responsible for lost or stolen packages after they leave the U.S. Carrier.
Any return or exchange request made after 7 business days of delivery can not be granted.